shipping & returns

Shipping

 

 

 

 

Delivery time and shipping Costs

 

 

We offer a range of delivery options including UK Standard, Collect in store, European and International delivery. If you have specific delivery and shipping needs, please contact our team: contact@husbands-paris.com

 

 

Tax free for non-EU

 

 

Orders with a shipping address outside of the European Union will have 20% VAT automatically deducted from their order during checkout once a valid address has been entered. Additional fees (tax, customs, import duties) may be levied by local governing authorities.

 

 

These costs shall be borne by the customer. All items are shipped from Paris, France with an official declaration of the total price and country of origin for each item.

 

 

As of March 10, 2016, customers in the USA may receive up to $800 worth of goods without paying any customs tax or duties.

 

 

HUSBANDS offers shipping to France with Colissimo and to the rest of the world with DHL/ UPS. Estimated shipping times are in addition to processing times. Orders are typically processed within 2-4 business days. Please note, processing times may be slightly longer during sale and holiday periods.

 

 

HUSBANDS ships worldwide and you will be able to track your order at any time. Standard shipping is offered for France above 250€ and EU above 300€.

 

 

If you have any problems or questions about delivery and shipping needs, please contact our team: contact@husbands-paris.com

 

 

 

 

 

 

Click & collect

 

 

The Husbands store in Paris offers the Click & collect service for free on any order. Choose the « ship to store » at checkout.

 

 

You have 14 days from receiving your order is ready to collect’ email to return the item to a store.

 

 

 

 

 

 

Return & exchange policies

 

 

 

 

How to return an item?

 

 

We hope that you will be totally satisfied with anything you buy from our website.

 

 

To return an item, please fill in the form included in your package.

 

 

The item must be new, unworn items which are in their original packaging with all original tags attached may be returned to HUSBANDS within 14 days of receipt for refund. If goods are faulty/damaged, we are happy to either refund in full or exchange subject to stock availability.

 

 

All items which you wish to return must be returned in their original packaging (or equivalent) with their labels intact.

 

 

Please note, a refund will be issued via original payment method within two weeks of our receipt of the item(s). PayPal refunds may take up to thirty days and are subject to PayPal refund regulations.

 

 

Please allow seven days from receipt of goods for the refunds amount to show back on your card.

 

 

We strongly advise all customers to check items thoroughly upon receipt before removing any attached tags or disposing of any original packaging.

 

 

Please notify us immediately by email if you receive any item which is defective, damaged or missing original tags/packaging.

 

 

A complimentary return Colissimo label will be provided for customers residing in France. Regrettably, customers outside France are expected to bear the costs incurred when returning an item. HUSBANDS cannot accept responsibility or compensate such costs.

 

 

 

 

 

 

How to exchange an item?

 

 

If you prefer, you may exchange the item (if in a resalable condition) for something else, this is however subject to stock availability. Please include original paperwork and clearly mark as « Return for Exchange » with details of the item you wish to exchange for.

 

 

Please note, if you wish to exchange an item, you will have to pay any difference in cost and the additional delivery cost.

 

 

Please make sure all returned items are well packaged, so as not to be damaged in the post. We cannot take responsibility for items damaged or lost in the return transit.

 

 

Please make sure all return packages are sent with a trackable, insured service.

 

 

 

 

 

 

Where to return?

 

 

Enclose the completed Returns form with your goods, and return to the following address:

 

 

HUSBANDS

57 rue Richelieu

75002

Paris

 

 

If you have any questions or queries, please contact our customer service: contact@husbands-paris.com